Something not working?

Don't worry, we got your back

Experiencing trouble? Try adjusting one of the below variables before repeating the process for best results. Remember each person will have to make slight adjustments to their body movements to obtain the internal motion of the product. Read about Friction Trimming for hints on making movements the most efficient.

Your product might not be dry enough.

*Correct dryness is critical, dry until the outer leaves of the flower are easily flaked off when gently rubbed.

You may have too much product in the large chamber for it to move freely. Remove some and repeat the movement. Remember the product must have room to move around for friction trimming to occur.

Product might not be cut down small enough.

Twist and tumble faster or more aggressively.
* Zippers will need lubrication or cleaning if unzipping is difficult.